Comments on: PDF troubleshooter http://www.prepressure.com Prepress, printing, PDF, PostScript, Fonts and stuff... Fri, 10 Feb 2012 16:14:30 +0000 hourly 1 http://wordpress.org/?v=3.2.1 By: manguera http://www.prepressure.com/pdf/pdf-troubleshooter#comment-147779 manguera Fri, 27 Jan 2012 11:52:35 +0000 http://www.prepressure.com/?page_id=11#comment-147779 Hi everyone, I am thinking about using the Ghent output suite for checking the status of a packaging printing workflow, but I am not sure that I should use all the test patches since not all of the PDF/X-3 specs apply to package printers. Thanks Hi everyone,

I am thinking about using the Ghent output suite for checking the status of a packaging printing workflow, but I am not sure that I should use all the test patches since not all of the PDF/X-3 specs apply to package printers.

Thanks

]]> By: Michael http://www.prepressure.com/pdf/pdf-troubleshooter#comment-124005 Michael Wed, 28 Dec 2011 13:02:38 +0000 http://www.prepressure.com/?page_id=11#comment-124005 Craig, Quark support never was really helpfull. The callcenter-agents are - in my opinion - not well-trained enough to understand all functions which QuarkXPress has. And it's nearly impossible to get a 2nd level supporter on the phone. In addition to that I saw that Quark is selling support-plans meanwhile, which you can subscribe for some money. But I have no idea if that will provide any better support. Certainly Adobe is not doing anything better for their customers. Michael Craig,
Quark support never was really helpfull. The callcenter-agents are – in my opinion – not well-trained enough to understand all functions which QuarkXPress has. And it’s nearly impossible to get a 2nd level supporter on the phone. In addition to that I saw that Quark is selling support-plans meanwhile, which you can subscribe for some money. But I have no idea if that will provide any better support.
Certainly Adobe is not doing anything better for their customers.
Michael

]]> By: Craig http://www.prepressure.com/pdf/pdf-troubleshooter#comment-124001 Craig Wed, 28 Dec 2011 12:45:52 +0000 http://www.prepressure.com/?page_id=11#comment-124001 Thanks Michael, I have switched over to indd as I do mags and need to import PDFs. It was as if Quark just could not answer my questions about this. Maybe they wanted me to pay for support?? I appreciate your comment, thanks. Thanks Michael, I have switched over to indd as I do mags and need to import PDFs. It was as if Quark just could not answer my questions about this. Maybe they wanted me to pay for support??

I appreciate your comment, thanks.

]]> By: Michael http://www.prepressure.com/pdf/pdf-troubleshooter#comment-123998 Michael Wed, 28 Dec 2011 12:40:28 +0000 http://www.prepressure.com/?page_id=11#comment-123998 Hi Craig! We're having the same problem using QuarkXPress 8. QuarkXPress 8 does ONLY support PDF 1.3 format when loading PDF into picture boxes. If you're using PDF 1.4 or higher it will result in defective transparency flattening. It's a known problem and also in the list of "known bugs" on Quark's website. Meanwhile we're only importing "old-fashioned" EPS-files into QuarkXPress 8 to keep the workflow stable. Michael Hi Craig!

We’re having the same problem using QuarkXPress 8.
QuarkXPress 8 does ONLY support PDF 1.3 format when loading PDF into picture boxes. If you’re using PDF 1.4 or higher it will result in defective transparency flattening.
It’s a known problem and also in the list of “known bugs” on Quark’s website.
Meanwhile we’re only importing “old-fashioned” EPS-files into QuarkXPress 8 to keep the workflow stable.

Michael

]]> By: Craig http://www.prepressure.com/pdf/pdf-troubleshooter#comment-105484 Craig Fri, 30 Sep 2011 12:33:11 +0000 http://www.prepressure.com/?page_id=11#comment-105484 We have used QuarkXpress for creating magazine files for years and now that most ads arrive as pdfs we get inconsistent results when placing them into Quark, then outputting to final pdf for printing. We preflight ads in Acrobat pro - images high res, cmyk, etc We place them into Q8 We output with press settings to printers pdf Then when we look at that press pdf we get chippy low res type in some areas on some ads. I sent Quark an original supplied pdf that I had preflighted in acrobat, also sent them a one page quark file with the ad placed, also sent them the resulting press pdf with type problems and they were unable to understand, or offer any advice on the subject. (darn those overseas telsupporters!) We of course are using indesign for any new work now (ouch-53 years old learning a new program!) but still do lots of work in Quark because some staff wont switch over!! and some work is updated periodically. Any help would be greatly appreciated!! craig We have used QuarkXpress for creating magazine files for years and now that most ads arrive as pdfs we get inconsistent results when placing them into Quark, then outputting to final pdf for printing.

We preflight ads in Acrobat pro – images high res, cmyk, etc
We place them into Q8
We output with press settings to printers pdf

Then when we look at that press pdf we get chippy low res type in some areas on some ads.

I sent Quark an original supplied pdf that I had preflighted in acrobat, also sent them a one page quark file with the ad placed, also sent them the resulting press pdf with type problems and they were unable to understand, or offer any advice on the subject. (darn those overseas telsupporters!)

We of course are using indesign for any new work now (ouch-53 years old learning a new program!) but still do lots of work in Quark because some staff wont switch over!! and some work is updated periodically.

Any help would be greatly appreciated!!

craig

]]> By: Ash http://www.prepressure.com/pdf/pdf-troubleshooter#comment-86700 Ash Sun, 12 Jun 2011 17:15:28 +0000 http://www.prepressure.com/?page_id=11#comment-86700 I get This Error When I Try To RIP My PDF File With Harlequin 5.3 rev 2.... %%[ Error: ioerror; OffendingCommand: Do(PDF) ]%% %%[ Flushing: rest of job (to end of file) will be ignored ]%% Can Anyone solve this error? ============================== I Make PDF File From InDesign ============================== I get This Error When I Try To RIP My PDF File With Harlequin 5.3 rev 2….
%%[ Error: ioerror; OffendingCommand: Do(PDF) ]%%
%%[ Flushing: rest of job (to end of file) will be ignored ]%%
Can Anyone solve this error?
==============================
I Make PDF File From InDesign
==============================

]]> By: Bonnie http://www.prepressure.com/pdf/pdf-troubleshooter#comment-80111 Bonnie Tue, 12 Apr 2011 10:35:21 +0000 http://www.prepressure.com/?page_id=11#comment-80111 I get trouble on imposition in Fiery rip when client provide PDF files. The page size is incorrect when I add crop mark or bleed. I found out that the problem is from the page size but you will see all pages is the same size on PDF arcobat. I think client create the file from differnt application and gather all the page in PDF arcobat, so any idea to fix up? I have tried to crop page in arcobat but it didin't work too. I get trouble on imposition in Fiery rip when client provide PDF files. The page size is incorrect when I add crop mark or bleed. I found out that the problem is from the page size but you will see all pages is the same size on PDF arcobat. I think client create the file from differnt application and gather all the page in PDF arcobat, so any idea to fix up?
I have tried to crop page in arcobat but it didin’t work too.

]]> By: Chris Hooks http://www.prepressure.com/pdf/pdf-troubleshooter#comment-68697 Chris Hooks Thu, 09 Dec 2010 21:29:38 +0000 http://www.prepressure.com/?page_id=11#comment-68697 I am trying to create a PDF of a 116 page information guide for our men's basketball team, and it gets all the way through the printing to PDF process and just simply says...FAILED TO EXPORT PDF.... What in the heck is that? Anybody out there have any suggestions? I am trying to create a PDF of a 116 page information guide for our men’s basketball team, and it gets all the way through the printing to PDF process and just simply says…FAILED TO EXPORT PDF…. What in the heck is that? Anybody out there have any suggestions?

]]> By: deb c http://www.prepressure.com/pdf/pdf-troubleshooter#comment-64909 deb c Tue, 26 Oct 2010 13:28:04 +0000 http://www.prepressure.com/?page_id=11#comment-64909 When creating a PDF for web, a large square shaded box appears in the lower left corner, in the background of all pages. It is not in the original InDesign file. Any idea on why this is happening and how to keep it from happening? When creating a PDF for web, a large square shaded box appears in the lower left corner, in the background of all pages. It is not in the original InDesign file.

Any idea on why this is happening and how to keep it from happening?

]]> By: Maria http://www.prepressure.com/pdf/pdf-troubleshooter#comment-61173 Maria Fri, 27 Aug 2010 06:13:21 +0000 http://www.prepressure.com/?page_id=11#comment-61173 I´m trying to send an pdf to my rip, but keep getting the message "The Interpreter reports the following error: Camelot-error." What is this? I´m trying to send an pdf to my rip, but keep getting the message “The Interpreter reports the following error: Camelot-error.” What is this?

]]>