Problems with the ‘Get’ command are often caused by corrupted or incorrect imported graphics.

Solutions

• Try opening all the graphics from your page using the application used to create them and simply resave the files. Then update the links in the page and try printing again.
• Switching to another format (like saving all TIFF files as EPS-es) may also get the job done.

Undefined errors

A PostScript error “undefined” error, offending command “get” is generated by the RIP whenever it tries to read data from a dictionary which are not there. Those dictionaries can be sent along the file by the application, they can be part of an EPS or PS-file but they can also be one of the RIP-dictionaries. So if this error happens with a lot of similar jobs, you might get rid of it by reinstalling the software of the RIP.

The same error can also show up in Scenicsoft Preps 4.0 when PostScript level 2 in-rip separations are activated and one or more process colors are not selected for output. This error is fixed in Preps 4.02.

When using Preps to output PDF file with duotones, a ‘Get’ error can also show up when the Acrobat 5 plug-in is used to generate PostScript data. To correct this problem, you must change the PostScript Level of the Acrobat plug-in to level3 in the Preps “.cfg” file. To do this, use an editor to open the correct .cfg file from the Preps profiles folderand change the line that says -PLUGINPSLEVEL:2 to: -PLUGINPSLEVEL:3. More information can be found on the Scenicsoft web site.

When a Global Graphics (Harlequin) RIP generates an ‘undefined’ PostScript error, offending command ‘get’ when processing a PDF coming from Adobe Indesign 2.x, it is time to upgrade to ScriptWorks 5.5r1a or later. This version has less problems handling composite fonts.

Typecheck errors

A PostScript error “typecheck” error, offending command “get” may be caused by bad DOS PostScript code. Try selecting the multiple page option in the DOS application and recreate the PostScript file.

ATM Deluxe

ATM Deluxe can also cause “get” errors. Switch off “font substitution” in the ATM Deluxe settings.

InDesign 1.x and non-Adobe RIPs

InDesign 1.x documents that contains tints can cause a PostScript error “rangecheck” offending command “get” when printed to a PostScript emulation device like an HP Laserjet 4000. I am not aware of any solutions besides printing to a printer that uses a real Adobe interpreter.